NovaConverse.ai – Privacy Policy
Last updated: October 2025
NovaConverse.ai (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect information when you interact with our service — including conversations through WhatsApp and use of our website at www.novaconverse.ai
.
By using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect minimal information necessary to provide our service.
This may include:
1.1. Information you provide voluntarily:
WhatsApp name and phone number when you start a chat with our AI companion;
messages or media you send during a conversation (for processing AI responses);
email address or contact data when you reach us for support;
payment-related data from the payment processor when you make a purchase via paylink (we never store or see your full payment details).
1.2. Automatically collected data (via website):
browser type, device type, and IP address (for analytics and security);
cookies or similar tracking technologies (see Cookie Policy).
2. How We Use Your Information
We use collected information only for the following legitimate purposes:
to provide and personalize AI conversations;
to process payments and verify subscriptions;
to offer customer support;
to improve the quality and performance of our AI models;
to comply with applicable legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Processing via WhatsApp
When you chat with our AI companion, your messages are transmitted through WhatsApp’s infrastructure.
WhatsApp (a product of Meta Platforms Inc.) acts as an independent data processor for message delivery.
Your use of WhatsApp is also governed by WhatsApp’s own Privacy Policy.
We store only minimal chat data needed to maintain conversational context and subscription access.
4. Payment Information
Payments are handled through secure third-party providers (e.g., Stripe, Cryptomus, Paddle, or others).
We do not collect or store credit card numbers or sensitive payment data on our servers.
We only receive limited information necessary to confirm that a payment was completed.
5. Data Retention
We keep your data only as long as necessary:
Chat data: temporary, deleted automatically after conversation ends or after inactivity.
Subscription/payment records: retained as required by accounting and legal obligations.
Support emails: kept up to 6 months for customer service purposes.
You can request deletion of your data at any time (see Section 8).
6. Data Protection and Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
All transmissions are encrypted via HTTPS and WhatsApp’s end-to-end encryption.
7. International Data Transfers
Your data may be processed on servers located in the European Union or the United States, depending on service infrastructure.
We ensure that transfers comply with GDPR adequacy principles and standard contractual clauses where required.
8. Your Rights
Under GDPR and CCPA, you have the right to:
access and receive a copy of your data;
correct inaccurate information;
request deletion (“right to be forgotten”);
object to or restrict processing;
withdraw consent at any time.
To exercise your rights, contact us at:
📧 support@novaconverse.ai
We may verify your identity before fulfilling a request.
9. Minors
NovaConverse.ai is intended for users aged 18 and older.
We do not knowingly collect personal data from minors.
If you believe a minor has used our service, contact us immediately.
10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect operational or legal changes.
Revised versions will be posted on this page with the updated date.
11. Contact
If you have any questions about this Privacy Policy or your personal data, please contact us:
support@novaconverse.ai
(End of Privacy Policy)
